At ProResults Plumbing, we believe an informed customer is a confident customer. Below you’ll find clear, honest answers to the questions our licensed plumbers hear most often from homeowners, businesses, and builders across Oakville, Burlington, Milton, Hamilton, and the Greater Toronto Area. Can’t find your answer? Call us at (905) 336-8706 or contact our team.
General Plumbing Questions
What areas does ProResults Plumbing serve?
ProResults Plumbing serves Oakville, Burlington, Milton, Hamilton, Mississauga, the Halton Region, and the surrounding Greater Toronto Area (GTA). Our shop is based at 775 Pacific Road Unit 20, Oakville, Ontario, and our fully stocked trucks dispatch throughout the region daily.
Are your plumbers licensed and insured?
Yes. Every ProResults plumber is fully licensed in Ontario and covered by active liability insurance and WSIB workers’ compensation. We hold Red Seal Master Plumbing accreditation and are Baeumler Approved, meaning we meet strict standards for workmanship, conduct, and customer satisfaction.
How quickly can you respond to a service call?
For non-emergency bookings we typically offer same-week or next-day appointments. For plumbing emergencies, we dispatch 24/7 and aim to have a plumber on-site within a few hours anywhere in our Halton and GTA service area.
Do you offer free quotes?
Yes. We provide free quotes for new construction projects and most renovation work — just send us your drawings or details. Diagnostic service calls for repairs include a flat-rate trip fee, which is applied toward the cost of the repair if you approve the work.
Emergency Plumbing Questions
What qualifies as a plumbing emergency?
A plumbing emergency is any issue that risks property damage, health, or loss of essential water service. Common emergencies include burst pipes, major leaks, sewer backups, no hot water in winter, overflowing toilets, and broken sump pumps during storms. If you’re unsure, call (905) 336-8706 — we’ll help you decide.
Do you offer 24/7 emergency plumbing service?
Yes. ProResults Plumbing provides true 24/7 emergency plumbing service across Oakville, Burlington, Milton, Hamilton, and the GTA. Call our emergency line any time — including evenings, weekends, and holidays — and a licensed plumber will be dispatched to your property.
What should I do before the plumber arrives?
Shut off your main water valve to stop the flow, turn off the water heater if a hot-water line is leaking, and move valuables away from the affected area. Take photos for insurance purposes and clear a path so our technician can access the problem quickly.
Residential Plumbing Questions
Why is my water bill suddenly higher than usual?
A sudden spike in your water bill almost always points to a hidden leak — most commonly a running toilet, a dripping faucet, or an underground service line leak. We can perform leak detection to locate the issue without unnecessary demolition and provide a transparent repair quote.
How often should I have my drains cleaned?
Most homes benefit from professional drain cleaning every 18 to 24 months. Households with mature trees, older clay sewer lines, or recurring slow drains should consider annual maintenance to prevent backups and costly emergency calls.
My water pressure is low — what’s causing it?
Low water pressure can be caused by a clogged aerator, a failing pressure regulator, partially closed shut-off valves, mineral buildup in pipes, or a municipal supply issue. Our plumbers diagnose the source and recommend the most cost-effective fix.
How long does a water heater last?
A standard tank water heater lasts 8–12 years, while tankless units can last 15–20 years with proper maintenance. If your tank is over 10 years old, leaking, or producing rusty water, it’s time to plan a replacement before it fails.
Kitec Plumbing Questions
What is Kitec plumbing and why is it a problem?
Kitec is a type of flexible plumbing pipe installed in many Canadian homes built or renovated between 1995 and 2007. Its brass fittings corrode and the pipe itself can fail prematurely, often causing major water damage. Insurance companies frequently deny coverage on homes with active Kitec.
How do I know if my home has Kitec?
Kitec pipe is usually bright blue (cold) and orange (hot), with “Kitec,” “PlumbBetter,” or “IPEX AQUA” printed on it. It’s often visible near the hot water tank or under sinks. If you’re unsure, our team can perform a free in-home inspection.
How much does Kitec replacement cost?
The cost of Kitec replacement varies based on the size of the home, pipe accessibility, and the number of fixtures. We provide free in-home assessments and transparent flat-rate quotes — and replacing Kitec almost always costs far less than repairing a single major water-damage claim.
Commercial & New Construction Questions
Do you handle commercial plumbing projects?
Yes. ProResults Plumbing services commercial properties across the GTA, including retail spaces, offices, restaurants, multi-unit residential, and industrial facilities. We work with property managers, general contractors, and business owners on both scheduled maintenance and new builds.
Can you work from architectural drawings for a new build?
Absolutely. Send us your drawings and we’ll provide a detailed, free quote with a quick turnaround. Our team handles every stage of new construction plumbing — from underground rough-ins to finished fixture installation — and coordinates directly with your builder or GC.
Pricing & Payment Questions
How does ProResults Plumbing price its work?
We use upfront, flat-rate pricing for most services so you know the total cost before any work begins — no surprises and no hourly meter running. Quotes are honest, fair, and reviewed with you in detail before we proceed.
What payment methods do you accept?
We accept e-transfer, major credit cards, and cheques. Payment is collected once the work is completed and you’re satisfied with the results.
Do you offer warranties on your work?
Yes. All ProResults Plumbing labour and parts are backed by a written warranty. Specific warranty terms depend on the service and the manufacturer of any installed equipment, and we’ll go over the details with you in writing before work begins.
Still Have Questions? Speak to a Pro.
Whether it’s a leaky faucet, a flooded basement, or a brand-new commercial build, the ProResults team is ready to help. Call (905) 336-8706 or request a quote online — we serve Oakville, Burlington, Milton, Hamilton, Mississauga, and the entire GTA.